Privacy Policy

Last Updated: May 5, 2026

Puerta Azul Boutique Hotel (“we,” “us,” or “our”) operates the website puertaazulroatan.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a reservation.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you contact us, submit an inquiry, or complete a reservation, we may collect:

Full name
Email address
Phone number
Travel dates and accommodation preferences
Any additional details you include in your message

Information Collected Automatically

When you visit our website, certain data is collected automatically through cookies and tracking technologies, including:

IP address and approximate location
Browser type and version
Pages visited and time spent on each page
Referring website or search query
Device type and operating system

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and reservation requests
Process and manage your booking through our reservation system
Send booking confirmations and pre-arrival communications
Improve our website performance and user experience
Analyze website traffic and visitor behavior to optimize our marketing
Comply with legal obligations

3. Third-Party Services

We use the following third-party services on our website, each of which may collect and process data independently under their own privacy policies.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data including pages visited, session duration, traffic sources, and device information. This data is used solely to improve our website and marketing.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Google’s Privacy Policy: https://policies.google.com/privacy

Google Ads

We use Google Ads to display advertisements and measure the effectiveness of our advertising campaigns. Google may use cookies to serve ads based on your prior visits to our website or other websites.

You can opt out of personalized advertising by visiting Google’s Ad Settings.

Google’s Privacy Policy: https://policies.google.com/privacy

Google Search Console

We use Google Search Console to monitor our website’s presence in Google Search results. This tool provides aggregated data about search performance and does not collect personal information about individual visitors.

Cloudbeds Reservation System

Our online booking functionality is powered by Cloudbeds, a third-party property management and reservation platform. When you initiate or complete a booking through our website, you will be interacting with Cloudbeds’ system. Cloudbeds may collect your name, contact details, payment information, and booking preferences in accordance with their own privacy policy.

Cloudbeds Privacy Policy: https://www.cloudbeds.com/privacy-policy/

We do not store or process payment card information directly on our website.

Contact Forms

Our website contact forms are powered by Elementor. When you submit a form, your information is transmitted to us via our website and stored in our WordPress database. We do not share form submissions with third parties except as necessary to respond to your inquiry.

4. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and support our analytics and advertising tools. The types of cookies we use include:

Essential cookies — required for the website to function correctly.

Analytics cookies — used by Google Analytics to collect anonymized usage data.

Advertising cookies — used by Google Ads to measure campaign performance and deliver relevant advertising.

Third-party cookies — set by Cloudbeds when you interact with the booking widget.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website, including the booking system.

5. Data Retention

We retain personal information submitted through contact forms and reservation inquiries for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. You may request deletion of your data at any time by contacting us directly.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website is hosted on Kinsta, which provides enterprise-grade security including SSL encryption, DDoS mitigation, and continuous malware scanning.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to our website.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data
The right to withdraw consent to marketing communications at any time
The right to lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Links to Other Websites

Our website may contain links to third-party websites, including TripAdvisor, Google Maps, and social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page indicates when the policy was most recently revised. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Puerta Azul Boutique Hotel Sandy Bay, Roatan, Honduras

Email: info@puertaazulroatan.com Phone (US & Canada): +1-561-739-4044 Phone (Honduras): +504-9200-1655

This privacy policy was prepared for puertaazulroatan.com and reflects the data collection practices of this website as of the date noted above.